Compliance That Makes Sense

43 - How to reduce the number of customer complaints?

Jul 26, 2021

Enquiries are okay, but nobody likes getting complaints from customers, and in this episode of Compliance That Makes Sense I am going to share some tips on what you can do to avoid them! I use examples to explain why it is important to have simple, transparent T’s and C’s, and the upsides and downsides of offering a...

42 -Truths and Myths about EU Passporting of Financial Services

Jul 19, 2021

In today’s episode of Compliance That Makes Sense I am going to burst the bubble of confusion that exists around passporting. By the end of today’s show, you will understand what passporting means, the benefits of it, what the available three passportable services are, and the process that you need to follow to...

41 - 2 Surprising Mistakes When You Hire Compliance Experts

Jul 12, 2021

This episode of Compliance That Makes Sense was inspired by interactions that I recently had with two of my clients, both of whom were having problems with the compliance experts they had hired. The information I am going to share with you today will help you to avoid making the same mistakes they did. Firstly, I...

40 - Why Regulatory Projects Slow Down

Jul 5, 2021

Regulatory projects often take longer than you may expect, which can be very frustrating. On today’s episode of Compliance That Makes Sense, I am going to explain the various reasons that delays occur, and the circumstances under which you should expect these delays and prepare for them so that you aren’t...