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Compliance That Makes Sense

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026 - A Customer Asks to Erase All of Their Data - What Should I Do?

Mar 29, 2021

In this Compliance That Makes Sense episode, Yana wants to discuss a topic that she feels everyone should know the answer for, but apparently, they don't. Yana is talking about a situation where your customer reaches out and wants you to erase their data because they don't want to do business with you anymore. Yana shares some background and framework on the right to be forgotten and how it came about. Yana discusses the contexts where the right to be forgotten can be used and when it's not appropriate.

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Today's episode:

  • [00:34] Hello, my friends!
  • [01:22] Should you erase someone's data?
  • [02:28] Yana shares a story around the right to be forgotten.
  • [04:29] Yana talks about how Google made information available but wasn't the source.
  • [06:42] Yana discusses the financial data banks have to collect.
  • [08:30] Yana shares what is important to understand about data protection and privacy laws.
  • [11:08] People have a right to know the data you keep on them and that it is kept up-to-date.
  • [13:14] You may have information on the customer that could be considered in suspicious activities.
  • [14:47] Thank you for listening!

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